Privacy Policy

Sukaina A. Pasha Coaching Services

Effective date: October 9, 2026

Effective date
October 9, 2026

This Privacy Policy explains how Sukaina A. Pasha (“we,” “us,” or “the Coach”), operated by Sukaina A. Pasha, collects, uses, stores, and protects your personal information when you use our coaching services. We are committed to protecting your privacy in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

1. Who We Are

Business name: Sukaina A. Pasha (sole proprietor)
Operated by: Sukaina A. Pasha
Location: Ontario, Canada (services provided remotely)
Contact for privacy questions: sukaina@sukainapasha.com
Mailing address: 37 Rocksprings Ave, Richmond Hill, L4S1P8 ON, Canada
Phone: +1 (647) 539 9445

Sukaina A. Pasha is responsible for personal information under our control and for compliance with this policy.

2. Information We Collect

We collect only the personal information reasonably needed to provide coaching services, including:

  • Contact details (name, email address, telephone number)
  • Your signed coaching agreement
  • Scheduling information
  • Payment records (we do not store full payment card numbers)
  • Brief coaching notes and materials created during coaching
  • Communications with us (email, WhatsApp messages, and session-related correspondence)

3. Why We Collect Your Information

  • To provide, schedule, and deliver coaching sessions
  • To communicate with you between sessions
  • To process payments and maintain financial records
  • To meet legal, tax, professional, and ethical obligations

4. Consent

By signing the coaching agreement and providing your information, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may mean we can no longer provide coaching services.

5. How We Use and Share Your Information

We use your information only for the purposes described above. We do not sell or rent your personal information. We will not disclose it to third parties except:

  • With your consent
  • To service providers who help us deliver the service (see Section 6)
  • Where required or permitted by law, including a valid court order or subpoena
  • Where we reasonably believe there is a risk of serious harm, consistent with the confidentiality terms of your coaching agreement

6. Third-Party Platforms and Cross-Border Data

We use trusted third-party platforms to deliver and administer our services, which may include:

  • Microsoft 365 and Microsoft Teams (video sessions, email, document storage)
  • WhatsApp (between-session messaging)
  • Stripe (payment processing)
  • An electronic signature platform, where one is used to sign agreements
  • Other reputable third-party service providers we use from time to time to schedule, deliver, or administer the coaching service

Some of these providers store or process data on servers located outside Canada, including in the United States, and your information may be subject to the laws of those countries. While we take reasonable care in choosing the platforms we use, we do not control those providers’ own security practices, availability, or technical performance. We remain accountable for personal information under our control in accordance with applicable privacy law.

7. How We Store and Protect Your Information

We store your information using reasonable administrative, technical, and physical safeguards appropriate to its sensitivity. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

If a breach of our security safeguards occurs that involves your personal information and creates a real risk of significant harm to you, we will notify you without unreasonable delay, report the breach to the Office of the Privacy Commissioner of Canada as required under PIPEDA, keep a record of the breach, and take reasonable steps to contain it and reduce the risk of harm.

8. How Long We Keep Your Information

We retain your personal information only for as long as reasonably required for the purposes described in this policy and to meet professional, business, legal, and tax obligations, generally seven years after our coaching relationship ends, after which it is securely deleted or destroyed.

9. Your Privacy Rights

Under PIPEDA, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Ask questions about how your information is handled

To exercise these rights, contact us using the details in Section 11. We will respond within the timeframes required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is provided to clients with their coaching agreement and is available on request, and the effective date above will be updated when changes are made.

11. Contact Us

If you have questions, concerns, or complaints about your privacy, please contact:

Sukaina A. Pasha
Email: sukaina@sukainapasha.com
Mailing address: 37 Rocksprings Ave, Richmond Hill, L4S1P8 ON, Canada
Phone: +1 (647) 539 9445

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.